Cancellation & Refund Policy – Mehendiwale.in

At Mehendiwale.in, we aim to offer flexibility while ensuring fairness to both customers and artists. Please read our cancellation and refund terms carefully.

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1. Customer Cancellation

72+ Hours Before Appointment:
Full refund of any advance paid (after deducting minimal platform/transaction charges, if applicable).

Within 72 Hours of Appointment:
Advance amount is non-refundable, as the artist is already scheduled and prepared.

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2. Rescheduling a Booking

You may reschedule your booking once at least 12 hours before the service time, subject to artist availability.

Last-minute rescheduling (under 12 hours) may not be guaranteed and could be treated as a cancellation.

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3. Artist Cancellation / No Show

If your assigned artist cancels or fails to show up:

We will try to assign another verified artist immediately.

If not possible, a 100% refund of your advance will be credited within 3–5 working days.

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4. Service Complaints & Refunds

If you are not satisfied with the service, please inform us within 12 hours of completion with photos and clear feedback.

We will review the case and:

Offer a partial or full refund depending on the issue.

Offer a discount coupon for future bookings (if applicable).

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5. Refund Timeline

Approved refunds will be processed and credited within 3–7 business days to your original payment method (UPI, bank, etc.).

Transaction charges (if any) are non-refundable.

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6. No Refund Will Be Issued If:

The address provided was incorrect or unreachable.

The client delays or cancels at the last minute.

The customer refuses the service without a valid reason after the artist has reached.

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For any cancellation, rescheduling, or refund requests, please contact:
📧 Contact@mehendiwale.in
📞 [+91-9082872520]